The Nicoli Table — Return & Refund Policy

We take pride in the products we create and curate for your table at The Nicoli Table, and we hope you love your purchase as much as we do. Please review our return and refund policy before placing your order.

Returns

We accept returns of eligible merchandise within 14 days of delivery.

To qualify for a full refund, merchandise must be unused, unopened, and returned in its original packaging with all original components, accessories, and materials included.

Mahjong tile sets must be returned in their original packaging with all tiles, accessories, informational materials, and other components included.

All returns require prior authorization from The Nicoli Table. Please contact info@thenicolitable.com with your order number before returning an item. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the merchandise arrived damaged, defective, or incorrect. We recommend using a trackable shipping method.

Opened Merchandise

Eligible merchandise that has been opened but remains in resalable condition may be returned within 14 days of delivery and will be subject to a 15% restocking fee.

Refunds for eligible opened merchandise will be issued as store credit only.

Merchandise showing signs of use, play, wear, damage, missing pieces, or incomplete packaging is not eligible for return.

Final Sale Items

Items listed as Final sale or clearance cannot be returned or refunded:

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact info@thenicolitable.com within 7 days of delivery.

Please include your order number, a description of the issue, and clear photographs of the merchandise and its packaging.

Once we review the information, we will work with you to determine an appropriate resolution, which may include replacement, store credit, or refund.

The unopened-product requirement does not apply when a defect is discovered after opening the merchandise.

The Nicoli Table will cover return shipping costs for merchandise that arrives damaged, defective, or incorrect.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be returned to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending upon your financial institution.

Original shipping charges are non-refundable unless the merchandise was damaged, defective, incorrect, or otherwise required by applicable law.

Purchases From Other Retailers

Products purchased from an authorized retailer or other third-party seller must be returned to the retailer from which they were originally purchased. The Nicoli Table cannot process refunds for purchases made through another retailer.

Questions?

We’re happy to help.

The Nicoli Table
info@thenicolitable.com

Your table, your style.